Return Policy
Returns
Orders within 14 days of dispatch will be exchanged or refunded. If 14 days have gone by after delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Damages and scratches to the product cannot be returned. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
(if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should email us at info@itsimagodei.com and we will send you a return label, please note we do not offer a free return service.
Disclaimer
Customers are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Orders within 14 days of dispatch will be exchanged or refunded. If 14 days have gone by after delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Damages and scratches to the product cannot be returned. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
(if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should email us at info@itsimagodei.com and we will send you a return label, please note we do not offer a free return service.
Disclaimer
Customers are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.